Newbridge House has received an outstanding inspection report from the Care Quality Commission, which is wholly positive in every aspect.

The CQC report is the result of an unannounced inspection on September 25, 2013. Newbridge House was judged to be meeting every standard assessed in the wide-ranging inspection.

Professor Hubert Lacey, medical director of Newbridge House, commented: “I have never seen a report like it, which is so positive in every aspect, covering such a wide range of standards and highly detailed considerations.

“We are delighted; not only to know we are meeting standards but to receive a report which truly reflects the quality of our service and the sincere commitment of our staff.”

In the report, inspectors state care plans are person centred and reflect the individual person’s needs and choices as far as possible. A parent told inspectors: “X (name of person) was reluctant to take part in the sessions due to their previous experience of therapy, but they seemed to value the sessions and particularly enjoy the CBT.”

There is praise for the systems and efforts placed upon involving young people and their families in their treatment and communicating with them throughout. A parent told inspectors: “Staff are always pleasant and welcoming, they come and talk through problems and keep us in the picture.”

There was praise for the training and supervision of staff at Newbridge House, with inspectors concluding appropriate arrangements are in place to ensure that staff are trained to meet people’s needs. The system of clinical supervision, bringing together skilled supervisors and practitioners for reflection, is noted as a strength.

Throughout the report, there are many examples of positive feedback from parents, reflecting the positive and supportive relationships they have with Newbridge House staff.

One commented: “The staff are all very professional and caring. I am much more confident about the future than I was.”

These standards were measured during the CQC inspection of Newbridge House. All standards were assessed as being met.

  • Consent to care and treatment
  • Care and welfare of people using the service
  • Cooperating with other care providers
  • Supporting workers
  • Assessing and monitoring the quality of service provision