The latest peer review of Newbridge House has praised the quality of facilities, strong multi-disciplinary teams, the rich treatment programme and support provided for parents.

The report which follows a visit by QNIC (Quality Network for Inpatient CAMHS) in April 2014, states: “Newbridge House is scoring well against QNIC standards and received good feedback from young people and parents.

“They seem to be very inclusive of families throughout care as well as working collaboratively with young people.” QNIC visiting teams consist of psychiatrists, nurses and other senior practitioners working in inpatient units for young people throughout the UK. During visits, staff, young people and parents at Newbridge House are able to talk openly to the QNIC team to develop a detailed and independent appraisal of the unit.

There was a wide range of positive comments from young people which included: “Everyone was friendly when I got here which helped me the most” and “I always feel the staff have time for me” and “I think the food is varied and can be quite nice.”

There was also praise for the way the multi-disciplinary teams at Newbridge House work together and many positive comments about staff morale, training, supervision and support.

Many strengths of Newbridge House were cited in the report, including:

  • The unit benefits from a very rich MDT who are flexible to meet the needs of the young people.
  • The team are cohesive and appear to be very inclusive of each other.
  • There are a range of training opportunities available and frontline staff felt that these were encouraged.
  • Frontline staff feel very supported by their manager and thought that morale was high on the unit.
  • Parents and young people were very complimentary of the staff and felt that they had helped the most.
  • There is regular supervision and reflective practice as well as monthly meetings for different disciplines.
  • Young people felt involved in developing their care plans and in the CPA process.
  • There is a full and varied programme available that the young people liked.
  • The parents felt very involved in the care and family work seems to be a big part of the work done on the unit.

The review team was particularly impressed with the parent programme.

The main challenges cited relate to computer access outside of school hours and access to phones, states the report.

Terry Peate, Business Manager for Newbridge House comments: “We recognise the need for our young people, especially those preparing for exams, to study outside school hours and we have been working on this issue closely with the James Brindley School, who provide the education service at Newbridge.

“We also need to be mindful of ensuring that computer access does not enable young people to go onto pro-anorexia websites or use the internet in a way that is harmful to their overall well-being.

“We now have a solution in place to ensure young people are now able to use the new Apple Mac computers in the school area outside of school hours, but with restrictions in place to prevent harmful internet access.

“In terms of phone access, we have 20 mobile phones, without internet access, for use by our young people which equates to a phone available for every young person on the unit.”