Newbridge House achieves an outstanding rating from the Care Quality Commission for the second time

We have been rated outstanding for the second time following an inspection by the Care Quality Commission (CQC) in June this year.

Newbridge House was already one of a very small number of services rated as outstanding, received an outstanding rating in 2016. Only 2.7 per cent of mental health services inspected by the CQC achieved this highest evaluation*.

Now, a second inspection two years later has resulted in another, consecutive outstanding rating.

The CQC report states Newbridge House was rated outstanding overall because:

  • Newbridge House was committed to research and innovation within the eating disorders field.
  • Staff provided high quality treatment and care. Different professionals worked well together to assess and plan for the needs of patients.
  • Staff used a wide variety specialist tools to assess the severity of the patients’ eating disorder and measure the outcomes of treatment interventions. They carried out regular clinical audits to monitor the effectiveness of interventions and adapt where necessary.

The CQC inspection involved a very detailed process of speaking to many members of staff, parents and the young people at Newbridge. According to the CQC report:

“The compliments log stated that staff were kind, patient, supportive and great. Patients and parents told us staff accommodated to individual needs. All patients told us it was ‘really good here’.

“Parents gave very positive feedback about the service and described staff as dedicated. They said staff identified the individual needs of their child and supported them well.”

There was praise throughout the report for the research Newbridge carries out and the way the service audits and evaluates the treatments used. The report states:

“Staff at Newbridge House were committed to assessing, understanding and publishing their outcome data. Staff monitored the effectiveness of care and treatment and used the findings to improve them.

“The continuing development of staff skills, competence and knowledge was fully supported and recognised as a significant factor in ensuring high quality care.”

Rachel Matthews, hospital manager, Newbridge House said: “We are so proud of our service which is built on the dedication, skills and commitment of every single member of our staff.

“We were delighted to receive an outstanding rating in 2016; to receive the outstanding rating for the second time, two years later, shows the depth of quality we have throughout our service at Newbridge.

“We constantly reflect on what we do, refine and improve our service and do everything we possibly can to support young people facing the very complex challenge of eating disorders.”

See the CQC report in full, published on August 1st

See the 2016 CQC report

*Figures from: State of care in mental health services, 2014 to 2017

“Parents gave very positive feedback about the service and described staff as dedicated. They said staff identified the individual needs of their child and supported them well.”

CQC report on Newbridge House, August 2018

Read the report here